Cancellation & Returns Policy
If you are unhappy with the goods received you have 7 days after receipt to cancel your order. We require notification of cancellation by letter, fax, email or phone before returning the goods.
We will honor our 7 days money back guarantee providing the goods are returned in their original unworn condition with all packaging and documentation enclosed.
It is the customers' responsibility to ensure safe delivery of cancelled orders back toRiverstones Fine Jewellery. This will be done at the customers own expense. Refunds are issued on receipt of goods in the original condition and cover the total of goods purchased but we regret does not include the original delivery charge. We are only able to credit the account from which the original purchase is made. A full refund including original postage costs will be given.
Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Please return your goods to:
Riverstones Fine Jewellery, 27 Crown Street, Hebden Bridge, HX7 8EH