Orders are delivered worldwide, We aim to provide delivery within two working days in the UK where possible.
Orders can be placed on the website at any time. We aim to process orders placed before 3pm Monday through Friday (excluding Bank Holidays) the same day however this is not guaranteed. Please allow up to 2 working days for your order to be dispatched.
All orders are sent by Royal Mail recorded delivery except orders over £100 which will be sent Royal Mail registered delivery.
In exceptional circumstances and for special ordered items please allow up to 60 days for delivery, however we will be in contact and provide you with all information to keep you updated with the progress of you order.
We will deliver products ordered by you to the shipping address stated on your order form.
If you are unhappy with the goods received you have 7 days after receipt to cancel your order. We require notification of cancellation by letter, fax, email or phone before returning the goods.
We will honor our 7 days money back guarantee providing the goods are returned in their original unworn condition with all packaging and documentation enclosed.
It is the customers' responsibility to ensure safe delivery of cancelled orders back toRiverstones Fine Jewellery. This will be done at the customers own expense. Refunds are issued on receipt of goods in the original condition and cover the total of goods purchased but we regret does not include the original delivery charge. We are only able to credit the account from which the original purchase is made. A full refund including original postage costs will be given.
Please Note: We are unable to receive any returned earrings due to health and safety reasons. In this case, the order must be cancelled before goods have been shipped.
Please return your goods to:
Riverstones Fine Jewellery, 27 Crown Street, Hebden Bridge, HX7 8EH
When you shop with us, you can choose to check out using either PayPal or SagePay, both of which are established leaders in the field of secure transaction processing.
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.