These Terms and Conditions apply to all orders for products placed with us via our website or over the telephone. Please read them carefully before ordering products from us. These Terms and Conditions do not affect the statutory rights of consumers.
Acceptance of your order
We, Riverstones Fine Jewellery Limited, must receive payment of the price of the products and any quoted delivery charges before we can accept your order. We reserve the right to refuse your order or to restrict the number of products you may order.
If you place your order using our website you will receive an email from our payment provider, Sage Pay, using the email address you provided when placing your order. Please click here to visit the Sage Pay website to find out more about Sage Pay. We will also send you an email acknowledging your order. Both of these emails are sent automatically and do not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.
Our prices are available over the telephone and are set out in our website and other literature. Prices are set out on our website in Pounds Sterling and are inclusive of United Kingdom-rated VAT at the prevailing rate where applicable.
You are responsible for the disclosure and payment of any import duties or other taxes which apply in the country to which the products are delivered.
Prices remain in force until we publish new prices on our website. Delivery charges may apply and, if applicable, will be displayed during the order process.
Whilst we try to ensure that all prices on our website, in our literature and given over the telephone are accurate, mistakes can sometimes occur. If we discover an error in the price of products you have ordered we will contact you as soon as possible and give you the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as being cancelled. If the order is cancelled, we will refund any money which we have taken from you.
All images and descriptive matter contained in our website or other literature are for the sole purpose of giving an approximate idea of the appearance and characteristics of the products described and should not be used or relied upon for any other purpose.
The product dimensions supplied are intended to give an approximate indication of the size of individual products. The images of products may not show their actual size. If you wish to inspect a product before purchasing it, please contact us so that we can make arrangements in store.
All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where practicable) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days unless you agree to a longer period.
We deliver to UK mainland postal addresses only. Unless stated otherwise, delivery charges are free. We will deliver products ordered by you to the shipping address stated on your order form so please ensure this is the correct address.
Orders can be placed via our website at any time. We work efficiently to dispatch your order and, where possible, we aim to provide delivery within two working days. Orders placed before 3pm Monday through Friday (excluding Bank Holidays) are usually dispatched the same day however this is not guaranteed. Please allow up to 2 working days from for your order to be dispatched.
All orders are sent by Royal Mail recorded delivery except orders over £100 which will be sent Royal Mail registered delivery.
In exceptional circumstances and for special ordered items please allow up to 60 days for delivery. In this case we will be in contact and provide you with all information to keep you updated with the progress of you order.
Right of cancellation
The United Kingdom’s Consumer Protection (Distance Selling) Regulations 2000 provide you with a right to cancel your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products. You do not need to give us any reason for cancellation.
For reasons of hygiene and public health, you may not cancel your order for any jewellery which passes through the skin (such as earrings) if we have already dispatched those products to you. Nothing in this condition 6 is intended to affect any statutory rights you may have as a consumer.
If you wish to cancel your order please write to us at Riverstones Fine Jewellery, The Mill, Haggs Farm Business Park, Haggs Road, Follifoot, HG3 1EQ, United Kingdom or email us at firstname.lastname@example.org
Until you have returned the product to us, you must keep it in your possession and take reasonable care of it. We will credit the price of the product and your delivery charges to your credit/debit card.
All products bought from us are guaranteed against defects in materials and workmanship for 12 months from the date of purchase. If within that period after having opportunity to inspect a product we are satisfied (acting reasonably) that it is faulty as a result of a defect in materials or workmanship you may return the product to us for an exchange of the product. You must provide us with the original invoice, despatch note or other proof of purchase.
If we supply a replacement product this warranty shall apply to the replacement product for the balance of the warranty period for the original product.
Nothing in this condition affects your statutory rights as a consumer.
This warranty does not apply where the defect is due to the product not being cared for in an appropriate manner or the product has been modified, misused, neglected or wilfully or accidentally damaged. This warranty is not transferable to a new owner of the product.
We endeavour to protect our users’ information in respect of their use of this website. When users submit sensitive information via the website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with with industry standard encryption software. All card details are taken via SagePay (www.sagepay.com).
Riverstones Fine Jewellery Ltd
Haggs Farm Business Park
01423 611 577